![]() The Norton and LifeLock Brands are part of NortonLifeLock Inc. When Intelligent Updater finishes updating the definitions, click OK. In the Intelligent Updater window, click Yes to continue. ![]() On the desktop, double-click the file that you downloaded. To choose the correct definition set, you need to know the name and version of your Norton product and the version of Windows.ĭepending on your version of Windows and Norton product, download the appropriate definition set. The Intelligent Updater download page is currently hosted by Symantec Enterprise Security, which is now a division part of Broadcom Inc. Go to the Intelligent Updater downloads page. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.Update your virus definitions using Intelligent Updater The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. ![]() To collect diagnostic logs for Windows Defender, follow the steps in Collect Update Compliance diagnostic data for Windows Defender AV Assessment. T08:00:11.166Z Denied access to file: \ProgramData\Microsoft\Windows Defender\Platform\.4-0\Powershell\ MSFT_MpComputerStatus.cdxml, from process '\Device\HarddiskVolume2\Program Files (x86)\Symantec\ Symantec Endpoint Protection\.1200.105\Bin\ccSvcHst.exe' (PID: 3408) For example, the following log snippet indicates the presence of a different antivirus solution: ![]() Windows Defender logs can help you identify the root cause of this issue. The affected values in the Configuration Manager console are updated.Topic type 1901 is logged in StateMessage.log.The instance of MSFT_MpComputerStatus is populated in the root\Microsoft\ProtectionManagement namespace.For example:Ĭ:\ProgramData\Microsoft\Windows Defender\Platform\.4-0\ProtectionManagement.dllĪfter you run this command, the following conditions are true: In this command, is the placeholder for the path of ProtectionManagement.dll. To fix the issue, run the following command on the affected client computers to re-register the ProtectionManagement provider: Register-CimProvider -ProviderName ProtectionManagement -Namespace root\Microsoft\protectionmanagement -Path -Impersonation True -HostingModel LocalServiceHost -SupportWQL -ForceUpdate The client queries this instance to populate the related registry keys. This issue occurs because the instance of the MSFT_MpComputerStatus class doesn't exist in the root\Microsoft\ProtectionManagement namespace. HKLM\SOFTWARE\Microsoft\CCM\ExternalEventAgent\Criterias\Differentiation\InfectionStatusStateMessage.HKLM\SOFTWARE\Microsoft\CCM\ExternalEventAgent\Criterias\Differentiation\ComputerStatusStateMessage.Could not open the registry key SOFTWARE\Microsoft\CCM\ExternalEventAgent\Criterias\Differentiation\ComputerStatusStateMessage\SyncStatus with error 0x80070002. Could not open the registry key SOFTWARE\Microsoft\CCM\ExternalEventAgent\Criterias\Differentiation\ComputerStatusStateMessage with error 0x80070002.įailed to load previous values of Differentiation criteria ComputerStatusStateMessage with error 0x80070002. Could not open the registry key SOFTWARE\Microsoft\CCM\ExternalEventAgent\Criterias\Differentiation\InfectionStatusStateMessage\SyncStatus with error 0x80070002. Could not open the registry key SOFTWARE\Microsoft\CCM\ExternalEventAgent\Criterias\Differentiation\InfectionStatusStateMessage with error 0x80070002.įailed to load previous values of Differentiation criteria InfectionStatusStateMessage with error 0x80070002.Īdditionally, the following registry keys don't exist on the client: PARSE XML to get the query String SELECT * FROM MSFT_MPComputerStatusĮxecute all initialization actions for policy change from CCM_ExternalEventConfig. The following error messages are logged in ExternalEventAgent.log on the clients:.Topic type 1901 (State_Topictype_Ep_Am_Health) isn't logged in StateMessage.log on the clients.However, the clients show that they have the latest versions applied. In that workspace, you notice that the Endpoint Protection Definition Last Version and Endpoint Protection Last Update Time columns display out-of-date values for some devices. In the Configuration Manager console, you open the Assets and Compliance workspace under the Devices node.When you use Endpoint Protection together with Configuration Manager, you experience the following issues: Original product version: Configuration Manager Original KB number: 4528414 Symptoms This article provides a solution for the issue that Configuration Manager console displays out-of-date Endpoint Protection Definition version and last update time while the clients have the latest version of definition installed.
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